Recover your Chromebook

When your Chromebook'due south operating system (Bone) isn't working properly, you lot can recover it. Recovery is removing and reinstalling the OS.

Of import: Recovery permanently erases everything on your Chromebook'southward hard drive, including your downloaded files. If possible, earlier you recover your Chromebook, dorsum up your files.

If y'all use your Chromebook at piece of work or school, ask your administrator for help. If you lot're an administrator, for more help, contact Google support.

When to recover

You might want to recover if:

  • You see this error message: "Chrome OS is missing or damaged"
  • You've tried other troubleshooting steps and nil has fixed your issue
  • You've asked the experts in our assist forum for help fixing your issue, and they recommend recover

Before you lot recover, try less invasive steps

If yous can sign in to your Chromebook, effort these steps first:

  1. Turn your Chromebook off, then dorsum on again.
  2. If your Chromebook still has an error, reset to factory settings.

If neither of those steps gear up the mistake, continue to recovery.

Enter recovery mode

On the Chromebook with the error:

  1. If y'all take anything connected to this Chromebook (such equally a mouse or external hard drive), remove information technology.
  2. Enter recovery mode:
    • Chromebook: Press and concord Esc + Refresh , so press Power . Permit become of Power.
    • Chromebox: Offset, plow it off. Using a paper clip or similar object, press and concord the recovery button. Press the Power button to turn the Chromebox dorsum on. When you meet a message on screen, release the recovery button.
    • Chromebit: Start, unplug information technology from ability. Using a paper clip or like object, press and agree the recovery button. Plug the Chromebit back in to power. When you see a message on screen, release the recovery push button.
    • Chromebook tablet: Press and hold the Volume Up, Book Down, and Ability buttons for at least 10 seconds, and then release them.
  3. If your computer has Internet admission, select Recover using internet connectedness and follow the on-screen instructions. If your estimator doesn't have Net admission or the option to recover using the Internet doesn't appear, continue to "Traditional recovery."

Traditional recovery

Footstep i: Collect these devices

  • The Chromebook with the "Chrome Bone is missing or damaged" error
  • Some other Chromebook, or a Windows or Mac calculator with Chrome installed
  • A USB wink drive that tin hold at least 8 GB, and that you don't listen erasing

Step 2: Download a new copy of the OS

Step 3: Begin recovery

On the Chromebook with the mistake, select Recover using external disk and follow the on-screen instructions.

Make sure the recovery extension is turned on

Optional: Reuse your USB flash drive

Once you lot've recovered your Chromebook, you lot'll need to erase the recovery media if you want to reuse your USB wink bulldoze to store other files.

To erase the recovery media:

  1. On your computer, open Chrome Chrome.
  2. At the top right, click Extensions .
  3. To launch the extension popup, click on the "Chromebook Recovery Utility" extension.
  4. In the extension popup, click Settings.
  5. Click Erase recovery media.
  6. From the dropdown carte, select the USB drive you'd similar to erase.
  7. Click Continue.
  8. Make certain the storage device you used for recovery is listed.
  9. Click Erase at present. The tool volition erase everything on your USB drive.
  10. When you get the message "Your recovery media has been erased," click Done.
  11. Remove your USB flash bulldoze from the computer.
  12. Apply a tool provided past your operating system to format the storage device.

Set up issues with recovery

"An unexpected error has occurred"

  1. Erase the storage device, then try recovery again.
  2. Try to use a different USB flash drive to recover. Some USB flash drives don't work well with recovery.

If you're still having problems, contact your Chromebook manufacturer for help. Learn how to contact your manufacturer.

"Please remove all connected devices and kickoff recovery"

Showtime, remove anything that's connected to your Chromebook, such equally a mouse or external hard drive. So, follow the steps to enter recovery mode.

"The device y'all inserted does not incorporate Chrome OS"

Offset, make certain that you inserted the USB drive you used to create recovery media.

If you used the correct storage device, but yet see this error, the storage device might non exist working properly.

  1. Erase the storage device, then try recovery again.
  2. Effort to use a dissimilar USB flash drive to recover. Some USB flash drives don't work well with recovery.

If yous even so take bug, learn how to contact your manufacturer.

"The security module on this device isn't working"

Other ways to recover a Chromebook

Printing the recovery button

Use a Linux computer

  1. On the Linux reckoner, download the Recovery Tool.
  2. Change the script permissions to allow execution with the following control: $ sudo chmod 755 linux_recovery.sh
  3. Run the script with root privileges with the post-obit command: $ sudo fustigate linux_recovery.sh
  4. Follow the on-screen instructions to create recovery media.
  5. To go on to recover your Chromebook, follow the steps above.

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